If upon launching the software you get the same error message, contact our Support Line to request a USB replacement.If you’re tired of having to remember or reset your password, try using Windows Hello or a FIDO 2–compliant security key to sign in to your Microsoft account instead.
Once you have finished with the installation of the driver, restart the computer and plug security device back into the computer. Please note as well that the security device should be removed before proceeding. It is important to not be connected to the docking station when installing the driver. To download the Sentinel Protection Installer 7.6.8.zip zip file click here. Install the sentinel drivers for your security key.ġ. Inclusively make sure that there are not multiple devices plugged in as well. We would first suggest verifying that the security device is plugged directly to the workstation and not via any type of adapter or hub. If upon launching the software you get the same error message, contact Customer Support to request a USB replacement. Once you have finished installing the driver, restart the computer and plug security device back into computer. The security device should be removed before proceeding. If this is a Laptop, make sure it is not connected to the docking station when installing the driver. Download the Sentinel Protection Installer 7.6.8.zip zip file here. Install the sentinel drivers for your security key:ġ. If once the instructions above have been done the issue persists: If this is a USB device, you may also try plugging the device directly into a different USB port. This error occurs when your USB dongle has become defective or lost the programming settings on the device. When launching 2020 Design you receive the error message:Įrror “Security Device is not correctly installed or is not working properly”
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